Terms and Conditions

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Re-Nu Plumbing Heating Supply reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Order Acceptance and Processing

After placing an order, we will process your credit or debit card, or obtain funds from your PayPal Account, for payment. As soon as we have received authorisation for the payment from your card provider or PayPal we will begin to process your order through our system and we will send you an email acknowledging receipt of your order. This email constitutes acceptance by us and at this point, a contract is formed between us. It is our policy to charge card for payment upon taking an order even if the goods are not immediately available for shipment.

Cancellation of Orders

To cancel please click here. Orders cannot be cancelled once the order has been given to the delivery company. If you no longer require goods that have entered our warehouse system you will have to return them under the Returns Policy - Changed Your Mind. (See below).

Delivery of Goods

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more instalments.

If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email Info@re-nuplumbingandheatingsupplies.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it, you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. If you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.

If for any reason expected delivery will exceed 14 days from the date of receipt of the order the customer will be informed and given the opportunity to cancel the order.

In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands), there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.

Without prejudice to the statutory rights afforded to consumers under English law, www.re-nuplumbingandheatingsupplies.co.uk accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.

In such cases, Re-Nu Plumbing Heating Supply will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Re-Nu Plumbing Heating Supply with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

Pricing Errors

In the event that there is a pricing error on the website then Re-Nu Plumbing Heating Supply will not be bound to honour any orders made at that price.

Disclaimers and Limitations on Re-Nu Plumbing Heating Supply Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, Re-Nu Plumbing Heating Supply DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM Re-Nu Plumbing Heating Supply AND RELATED SERVICES, WHICH ARE PROVIDED BY Re-Nu Plumbing Heating Supply, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST Re-Nu Plumbing Heating Supply, BUT ONLY AGAINST THE PERSON GIVING THEM.

Re-Nu Plumbing Heating Supply ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL Re-Nu Plumbing Heating Supply STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF WWW.re-nuplumbingandheatingsupplies.co.uk WILL NOT BE RELIED UPON WITHOUT VERIFICATION FROM A SUITABLY QUALIFIED PROFESSIONAL. Re-Nu Plumbing Heating Supply ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. Re-Nu Plumbing Heating Supply ACCEPTS LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS IF IT ARISES FROM THE NEGLIGENCE OF Re-Nu Plumbing Heating Supply, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF TEN THOUSAND POUNDS (£10,000).

Returns Policy - Returns Form & Returns Number

If you need to return items or request a replacement please click here to let us know. The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is 7 days starting the day after delivery. Cancellation must either be in the form of a facsimile, email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition. You must make sure that you take good care of the goods and that they are undamaged and not rendered unsaleable through excessive or inappropriate use during this period.

Returns Policy - Faulty Goods

All products supplied by Re-Nu Plumbing Heating Supply come with a 12-month retailer guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Re-Nu Plumbing Heating Supply. We pass on manufacturers' warranties in good faith, but we do not endorse them and they form no part of your contract with Re-Nu Plumbing Heating Supply. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.

In many cases, the manufacturers provide an after-sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after-sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.

We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery.

Please contact Info@re-nuplumbingandheatingsupplies.co.uk to discuss any problems.

All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.

For large pallet deliveries please be aware that the actual costs will be considerably higher than those you were originally charged for delivery.

If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

Checking Deliveries For Shortages Notifying Re-Nu Plumbing Heating Supply

You agree to examine the delivery and report any missing items within 7 days of delivery. We will not accept liability for any shortages if they are not reported within this